Survey Jinni
Easy to use graphical interface for questionnaire development
A collection of pre-developed survey questions ready to be combined into
questionnaires
Automated questionnaire deployment to any communication channel: website, call center
agent (internal or external), mobile devices, etc.
Customer response capture and storage in a data store specifically designed for customer
response analysis
Customer Satisfaction Analytics
Pre-built dashboards for customer experience measurement
Standard KPIs such as net promoter score NPS
Target setting functionality puts current performance in perspective of desired level of
customer service
Specially designed data store enables correlation of customer feedback with enterprise
data or other data sources (demographic, geographic, etc.)
Integrated Data Store
Customer responses are time stamped and stored enabling trend over time analysis
Customer responses are stored and correlated to customer/prospect records enabling
behavioral analysis
Customer response data is enriched by data from external and internal sources providing
unparalleled insight
Data store architecture allows for aggregation at any level, drill-down, drill-up and
lateral analysis